Focus on guest experience rebuilds loyalty #Sales @MondoPlayer [Video]

Cristian WorthingtonCristian Worthington Twitter, FeedToPost

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May 20, 2010 | by Amid fierce competition in a customer-driven market, restaurant brands that focused on offering customers an improved customer experience were more likely to keep those guests coming back, according to recent research. The fourth annual 2010 Leaky Bucket Study, which...

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Amid fierce competition in a customer-driven market, restaurant brands that focused on offering customers an improved customer experience were more likely to keep those guests coming back, according to recent research.

The fourth annual 2010 Leaky Bucket Study, which measures the likelihood of customers returning to a restaurant brand, found that more restaurant brands are retaining …