You Ask, I Answer: Bots and the Future of Customer Experience? [Video]

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You Ask, I Answer: Bots and the Future of Customer Experience?

Bernie asks, “Do you see chatbots being effective in building and growing the relationships between the brand and audience in 2020?”

Bots are a tactic, a tool. The question is, how effective are they at enhancing the overall customer experience? Right now, they’re a form of automation and as such …

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